1. Full Attention: Give your undivided attention when someone is speaking. Put away distractions and focus solely on the speaker.
2. Don’t Interrupt: Resist the urge to interrupt or complete other people's sentences. Allow them to express their thoughts fully.
3. Nonverbal Cues: Pay attention to the speaker's body language. It often conveys more information than words.
4. Reflect and Validate: Reflect back what you’ve heard and validate the speaker’s feelings. This shows that you truly understand their perspective.
5. Ask Open-Ended Questions: Encourage the speaker to share more by asking questions that can't be answered with a simple 'yes' or 'no'.
6. Resist Problem-Solving: Instead of jumping to solutions, first, empathize with the speaker's feelings and experiences.
7. Practice Patience: Listening can take time. Be patient and give the speaker the time they need to express themselves.
These insights are inspired by the book "The Lost Art of Listening: How Learning to Listen Can Improve Relationships" by Michael P. Nichols, and brought to you by Omar's Desk. Implement these listening techniques to enhance your personal and professional relationships.
P.S: Number 6 remains a work in progress for me. What area(s) do you struggle with when it comes to listening?