Nothing is more foundational to leadership and business than trust. Common statements such as "Trust is the currency of Leadership" and "Trust is the true currency of Business" reflect that thinking.
Below I share my 4 tips on how to earn and maintain trust as a leader:
1️⃣ Say What You Do: In the world of business and leadership, surprises are generally not welcomed. While anticipating all surprises is not possible, to the extent you have indicators of risks, concerns, or know of issues that are about to happen - ensure that you set expectations and share these upfront with the relevant stakeholders. These types of situations can either be trust earners (when communicated) or busters (when not communicated) regardless of whether they materialize or not.
2️⃣ Do What you Say: Once you have set the expectation, make sure that you do everything that you can to uphold the underlying commitment. While there will be times when exceptional circumstances arise, make sure that you communicate these and reset expectations if needed (refer back to point #1). Nothing erodes trust faster than missed commitments, for which a heads-up was not provided.
3️⃣ Extend Trust: Starting from the principle that we can only control our own actions, always assume good intent and lead with trust. We can never be certain about whether the other party will reciprocate, but by taking the lead that in itself establishes trust. In assuming good intent, keep a close watch on where you are, perhaps adding a (biased) interpretation of the situation and take steps to get the facts before deciding on appropriate next steps.
4️⃣ Bring others with You: As the saying goes "If you want to go fast, go alone. If you want to go far, go together.” Always be looking out for opportunities to help others achieve their objectives alongside what you are trying to deliver. Give them credit for the same and make sure their contributions are recognized. Broadening your definition of success to be more inclusive builds trust.
P.S: A recommended read on this topic is: The Speed of Trust by Stephen M. R. Covey.
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